Terms of Service
These terms are the agreement between you and Champion Webmasters (legal entity name, “we”, “us”) when you subscribe to a plan. Creating an account or making a payment means you accept them.
1. What we provide
We design, build, host and maintain a website for your business on a monthly subscription. There is no separate build fee and no fixed-term contract. What is included depends on your plan:
- Essentials — $149.99 per month. A custom website, a Google Business Profile created and verified for you, foundational on-page SEO, Google indexing with sitemap and schema markup, appointment scheduling, hosting, and 2 content edits per month.
- Professional — $249 per month. Everything in Essentials, plus hosting with proactive updates and monitoring, 7 content edits per month, ongoing management of your Google Business Profile, contact forms with lead alerts, CRM and email integrations, and an AI receptionist covering 250 minutes of calls a month plus SMS.
- Premium — $349 per month. Everything in Professional, plus managed Google and Meta advertising campaigns, campaign landing pages, creative and copy testing, full-funnel conversion tracking, a dedicated account manager, a monthly strategy call, a CRM managed for you, and an AI receptionist covering 500 minutes of calls a month plus SMS in place of the Professional allowance.
Typical delivery is around five working days for Essentials, about two weeks for Professional and about three weeks for Premium, measured from your first payment. Those timings depend on how quickly you send us content and feedback, so they are targets rather than guarantees.
2. Content edits
Each plan includes a set number of content edits per month — text changes, image swaps, adding or updating a page section, and similar. An allowance covers the calendar month it falls in; unused edits expire at the end of that month and do not roll over. Work beyond your allowance, or work that amounts to a redesign or a new feature build, is quoted separately and agreed before we start.
3. Fees and billing
- Your first payment is the full monthly price, charged the day you subscribe. Nothing is prorated, and there is no setup fee, trial period or deposit.
- Your plan renews on the 15th of each month. Whatever day you subscribe, it renews on the 15th of the following month and on the 15th of every month after that. Your first payment therefore covers a period of 15 to 45 days, and every later payment covers one calendar month. Renewals continue until you cancel.
- Payment is by card through Stripe. By subscribing you authorise recurring charges to your payment method.
- Changing plans means cancelling your current plan and subscribing to the new one, which is charged at its full price from the day it starts. We do not prorate plan changes in either direction.
- Prices are in US dollars and exclude any sales tax or VAT that may apply.
- The AI receptionist allowance is included in the monthly fee. How calls beyond the allowance are handled is set out in section 9. Carrier and messaging fees charged by third parties are separate from our fee.
If a payment fails, we will retry and email you. If it stays unpaid, we may suspend the site and the services attached to it until the account is settled.
4. Cancelling
You can cancel at any time from your dashboard, with no notice period and no exit fee. Cancellation takes effect at the end of the period you have already paid for, and your site stays live until then. Because a period is never refunded in part, cancel before renewal if you do not want the next month.
Hosting is part of the subscription, so when it ends your site stops being served. Before that happens, ask us and we will send you an export of your site's text and images, and help you point your domain wherever it is going next. Exports are available for 30 days after your subscription ends. The design and code of the site itself stay with us, as section 7 explains.
We may suspend or end an account for non-payment, for misuse of the service, or for conduct that is abusive towards our team. If we end an account for a reason that is not your fault, we will refund the unused part of the current month.
5. Your domain
Your domain name is yours. If you already own it we will connect it; if we register one on your behalf it is still registered to you, and you can transfer it away at any time.
6. What you are responsible for
- Providing content that is accurate, lawful, and yours to use — including having the rights to any text, images, logos or trademarks you send us.
- Keeping your account password secure and telling us if it is compromised.
- Making sure your business complies with the rules that apply to it, including any licensing, advertising or consumer-protection requirements in your industry.
- Reviewing what we publish and telling us promptly if something is wrong.
7. Ownership
You keep ownership of everything you send us. Once your account is paid up, you own the text, images and page content of your finished site.
We keep ownership of the underlying templates, code frameworks, components and tools we reuse across clients — a subscription is a licence to use them while it is active, not a transfer. That means when you leave you take your content with you, but not the built site: the design, layout and code are not licensed for use elsewhere.
We would like to show your site in our portfolio and case studies. Tell us if you would rather we did not, and we will not.
8. Advertising budgets (Premium)
On Premium, the monthly fee covers strategy, creative, campaign management, optimisation and reporting. It does not include the advertising spend itself. You set your own ad budget, it is billed separately by Google or Meta to your own payment method, and you can change or stop it whenever you like. Advertising results depend on your market and budget, and we cannot guarantee any particular outcome.
9. AI receptionist (Professional and Premium)
Professional includes 250 minutes of AI receptionist time per month plus SMS. Premium includes 500 minutes plus SMS; the 500 replaces the 250 rather than adding to it. Minutes are measured per billing period; unused minutes expire at the end of the period and do not roll over. Once the allowance is used, the receptionist stops answering for the rest of the period and further calls are forwarded to the phone number you gave us for your business. We do not charge for calls beyond the allowance. If you regularly run out, the answer is to move up a plan.
The receptionist is automated software, not a person. It answers, takes details and books appointments from the information you give us to configure it. It can mishear, misunderstand or fail to capture a call, and we do not guarantee that every call is answered or every detail recorded correctly. It is not an emergency service and must not be presented to your callers as one. You are responsible for reviewing the bookings and messages it produces.
Recording and transcription. Calls are recorded and transcribed so the system can take messages and book work. Recording someone without consent is unlawful in a number of states, several of which require every party to consent. We configure the greeting to disclose recording, but you are responsible for making sure the disclosure and consent arrangement is lawful for the states you take calls from, and for telling us if your obligations differ.
Text messages. SMS to your customers may only be sent to people who have consented to receive them. You confirm that any number you ask us to message has given that consent, and that your use complies with the TCPA and carrier rules including A2P 10DLC registration for your brand and campaign. We configure STOP and HELP handling. We may suspend messaging if a carrier flags it or if we believe it is being used without consent.
Phone numbers. We provision a new phone number for the receptionist and you forward your existing business line to it, so the number your customers know stays yours and untouched. The receptionist number is registered to us. If you cancel, we keep it reserved for 30 days so you can port it to another provider if you want to keep it; after that it is released. Remember to remove the forwarding from your own line when your subscription ends.
10. CRM (Premium)
Premium includes a CRM that we set up and manage for you; Professional connects to a CRM you already have. Either way the records in it — your customers, their contact details and their history with you — are yours, not ours. We use them only to run the service for you.
If you cancel, you can ask for an export of your CRM records as a CSV file. Ask within 30 days of your subscription ending; after that the records may be deleted.
11. Third-party services
Your site depends on services we do not control, including hosting, payment processing, domain registration, analytics, advertising platforms, and the providers behind the receptionist — Twilio for calls and texts, Vapi for the voice AI, and the CRM on Premium. Their outages, policy changes or account decisions are not something we can be responsible for, though we will help you work around them.
12. Availability
We aim to keep your site online continuously, but we do not offer a formal uptime guarantee. Planned maintenance is scheduled to be as unobtrusive as possible, and we will tell you in advance where it might be noticeable.
13. Disclaimers
We provide the service with reasonable skill and care. Beyond that, and to the extent the law allows, the service is provided “as is” without further warranties. We do not promise particular search rankings, traffic volumes, lead counts or revenue — those depend on your market, your competitors and factors outside anyone's control.
14. Limitation of liability
To the extent the law allows, we are not liable for lost profits, lost revenue, lost data or indirect or consequential losses. Our total liability for any claim relating to the service is limited to the fees you paid us in the 12 months before the claim arose.
Nothing in these terms limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence.
15. Indemnity
You agree to cover us against claims arising from content you supplied — for example a claim that an image you sent us infringes someone's copyright — and from your use of the service in breach of these terms. This includes claims arising from calls recorded or messages sent on your behalf without the consent section 9 requires.
16. Changes to these terms and to pricing
We may update these terms; the date at the top shows when. Material changes will be emailed to account holders before they take effect.
Your monthly price is fixed for as long as your subscription runs continuously. If we change plan pricing, we will give existing subscribers at least 30 days' notice before it affects them, and you can cancel before it does.
17. Governing law
These terms are governed by the laws of state, United States, and the courts of county and state have exclusive jurisdiction.
18. Contact
Questions about these terms: info@championwebmasters.com.